LEARN ABOUT ATNMAXX.COM
Before signing up for our Internet access, we hope that you take a few minutes to browse through the questions and answers below. We want you to feel comfortable in knowing exactly what you will receive with our service before you get started. If you don't find an answer you are looking for, please contact us. Any questions or comments are always welcome.
General Questions:
What is ATNMAXX.COM?
Is it available in my area?
How much does it cost?
Why do you charge less?
Do you force me to view ads?
Do you sell my personal information?
How long have you been in business?
Included Features / Services:
What is included with my service?
Is this unlimited access?
What happens if I go over my limit?
Can I take phone calls while I am online?
Can I connect from more than one computer?
Do I get an email address?
Can I use my current email address?
Can I use an Instant Messenger or Buddy List?
Do you offer Web Acceleration?
Do you provide technical support?
Compatibility and Set-Up:
Which operating systems and devices are compatible?
Which browsers and email programs are compatible?
Is it easy to set up access on my computer?
Signing Up for Service:
How do I sign up?
How soon will my account be ready?
What if I don't need my account until later?
How do I get my setup instructions?
Billing Policies:
What forms of payment do you accept?
How and when do you bill me for service?
How do I cancel my account?
What is your refund policy?
What is your chargeback (dispute) policy?
I still have questions.
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What is ATNMAXX.COM?
ATNMAXX.COM is a high-quality, low-cost, dial-up Internet service, intended for those who are very comfortable with using the Internet. ATNMAXX.COM gives you fast, dependable connections (using the latest V.92 technology in many locations) at extremely low pricing.
NOTE: ATNMAXX.COM is for experienced Internet users. Telephone technical support is provided only during business hours, and is not intended for teaching customers to use the Internet. If you are looking for an Internet service that provides more comprehensive telephone support, 24 hours a day, please click here.
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Is it available in my area?
ATNMAXX.COM provides dial-up Internet service throughout the Continental United States and in many areas of Canada. To see if ATNMAXX.COM offers service in your area, search your location from the top, left corner of this page.
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How much does it cost?
ATNMAXX.com has one simple plan - only $8.95 per month for up to 450 hours of quality Internet access each month (15 hours allowed per day) plus two highly reliable email accounts.
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Why do you charge less?
We don't spend millions of dollars on advertising, and we don't offer unnecessary additional services that you can find throughout the Internet for free. What we do provide is a fast, reliable dial-up Internet connection, allowing you to experience all that the Internet has to offer. Also, as previously noted, ATNMAXX.COM offers only limited telephone technical support, which further reduces our expenses (if you need 24-hour telephone tech support, please click here for an alternative low-cost Internet services that provides 24-hour support).
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Do you force me to view ads?
Absolutely not. Because we cost less, it is often assumed that we put one of those obtrusive advertising banners on your screen that you must view while you surf the Internet. We have NO forced banners, and we do not put any pop-up ads on your screen.
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Do you sell my personal information?
NEVER! We will never disclose your personal information to anyone, except when necessary to provide your service (for example, our credit card processor obviously will have the information necessary to process your transactions). The only exception to our privacy policy would be in cases where we are required by law to provide certain information.
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How long have you been in business?
Access the Net - the parent company of ATNMAXX.COM - is a debt-free, privately-owned Internet access company that has been providing low-cost Internet service since 1997.
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What is included with my service?
You get fast, reliable Internet access (using the latest V.92 technology in many locations). You get two huge, extremely reliable email accounts. You get friendly, knowledgeable technical support. And you get to surf the Internet without the inconvenience of having advertising forced upon you by your Internet Provider.
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Is this unlimited access?
No. We provide you with up to 15 hours of access each day. If you use the Internet more than 15 hours a day, you might want to consider a full-time broadband (DSL or cable) connection. You can find a list of broadband providers here.
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What happens if I go over my limit?
If you use 15 hours in any given day, your account will simply be disabled until the next day. We do NOT charge per-minute or per-hour fees if you exceed your limit, because that could become very expensive for you.
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Can I take phone calls while I am online?
Normally, when you are online, you cannot receive phone calls, unless you have a separate phone number for the line that your computer is using. However, if you have a V.92 modem, plus "Modem-on-Hold" software, and you are dialing into a location that allows V.92 access, you can take a short phone call without being disconnected from the Internet. Many of our access locations do allow V.92 access. You can determine whether V.92 access is available in your area when you search for an access number at the top of this page.
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Can I connect from more than one computer?
You can use our service from as many computers as you like. However, you are only allowed to connect from one computer at a time. Using your account from more than one computer at once is strictly prohibited. If you anticipate using more than one computer at a time to connect to our service, you will need to purchase a separate account for each computer.
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Do I get an email address?
Yes, you are allowed up to 2 email addresses. You can use any popular email program, such as Outlook Express, to access your email. Or, you can check your email right from our web site. Our email accounts allow 50MB of storage and sending or receiving of attachments up to 10MB in size. Premium Postini spam filtering and virus scanning is included with all of our email accounts (although every Internet user should also have an anti-virus program, since not all viruses are sent through email).
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Can I use my existing email address?
If you already have an email address that you want to continue using, we allow you to use any email address. You might need to check with the provider of your email address, though, to assure that they will allow you to use the email address. Of course, free email accounts like Yahoo, Hotmail, and Gmail can be used with our service. If you use an email program like Outlook Express with your existing email address, we will need to provide you with one small change in your email settings, which will allow you to send email.
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Can I use an Instant Messenger or Buddy List?
The best Instant Messenger services in the world - AOL Instant Messenger, MSN Messenger, Yahoo Messenger, and ICQ - are all free for anyone to use, no matter who provides your Internet service. Buddy Lists (and similar features) are built into the various Instant Messenger services, so they are also free for anyone to use.
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Do you offer Web Acceleration?
Web Acceleration (High-Speed Dialup) allows you to speed up your web surfing by as much as 600%. As you probably know, this service is extremely popular and in great demand. Access the Net - the parent company of ATNMAXX.COM - has made Web Acceleration available to everyone through our new service: ISP Booster. No matter which Internet Provider you use (whether it's ATNMAXX.COM or another provider), you can get premium SlipStream Web Acceleration through ISP Booster for only $2.95/month (about half of what many other ISP's charge).
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Do you provide technical support?
We provide technical support during business hours only (9:00 a.m. to 6:00 p.m. Eastern Time). If you need a service that offers free 24-hour support, click here for an alternative low-cost Internet service.
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Which operating systems/devices are compatible?
Our connection works with any 32-bit operating system - such as Windows 95, Windows 98, Windows ME, Windows 2000, Windows XP, Windows NT, Mac OS, Linux, and more. In addition, we have customers using Windows CE devices, Palm OS devices, Sega Dreamcast, WebTV, MSN Companion, and Web Phones. We use a standard Internet dial-up connection, so almost any Internet-capable device can connect to our service. However, techincal support is limited to PC's running Windows.
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Which browsers/email programs are compatible?
You can use any popular Internet browser. Microsoft Internet Explorer is included with all recent Windows versions and many Mac OS versions, so the majority of our customers use that browser. Feel free to use another browser if you like. But, we limit our technical assistance to Internet Explorer.
You can use any popular email program. Outlook Express is included with all recent Windows versions and many Mac OS versions, so the majority of our customers use that email program. Feel free to use another program if you like. But, we limit our technical assistance to Outlook Express.
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Is it easy to set up access on my computer?
For Windows (95, 98, ME, 2000, XP) users, it couldn't be easier. You will download and run a very small (less than 1MB), quick setup program. Your Internet connection will be configured automatically. If you would prefer to set up your connection manually, through Windows Dial-Up Networking, you are free to do so. No software is required. Because this service is designed for experienced Internet users, it is assumed that you know how to create a connection when provided with a username, password, and a dial-up access phone number. If this is not the case, you might want to consider this alternative service.
For other operating systems, the connection must be configured manually. We will provide the settings that you need, but you will be responsible for setting up the dial-up connection. Usually, this means simply "filling in the blanks" in your operating system's Internet settings.
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How do I sign up?
You can sign up right online at our Signup Page. Just fill out the Account Information form, and we will have everything we need to begin creating your account.
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How soon will my account be ready?
If you sign up online and your order is processed successfully, your Internet account will be created instantly. You will be able to connect in a matter of minutes! If you sign up over the phone, we will create your Internet account within 3 hours of taking your order. If you mail in your payment, your Internet account will be created the day that we receive your money order.
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What if I don't need my account until later?
Please return to our site and sign up when it is most convenient for you to begin your service.
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How do I get my setup instructions?
Your setup instructions will be sent to you by email as soon as your account is created. If you do not receive your instructions, it is your responsibility to contact us to arrange to have them sent again. In most cases, when instructions are not received it is because you have provided an invalid email address or you have "filters" on your email account which prevent messages from unknown sources from reaching you.
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What forms of payment do you accept?
We accept VISA, MasterCard, Discover, and American Express credit cards, and we also accept debit cards (check cards). These are processed through one of the Internet's biggest and most secure payment processing services. If you prefer not to make your payment online, we can take your payment information over the telephone. We will also take money orders through the mail, but we do not send bills or invoices. You would be responsible for mailing your payment to us so that it arrives before your due date.
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How and when do you bill me for service?
Our service, like almost every Internet service, utilizes automatic recurring billing. Your credit card or debit card will be charged automatically each month 3 days prior to the anniversary of your original sign-up date. For example, if you signed up on the 18th of the month, you will be charged automatically on the 15th of each month. We will use the most recently submitted credit/debit card that we have on file to process these payments.
IMPORTANT:
Automatic billing does continue unless you cancel your account. We would never dare to guess at whether or not a customer intends to discontinue service. We rely exclusively on you to notify us if you wish to cancel your account (see "How do I cancel my account?", below).
Should your account be delinquent for any reason, we reserve the right to use any legal means necessary to collect past due payments.
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How do I cancel my account?
To cancel your account, simply contact our Billing Department by telephone (see the Contact page for phone numbers), or send a cancellation message to cancel@accnet.com, and let us know that you would like to discontinue your service.
IMPORTANT:
Attempting to cancel your account by calling any department other than Billing or by sending an email message to any address other than cancel@accnet.com could result in a significant delay in processing your cancellation. All of our contact information can be found at http://www.atnmaxx.com/contact.shtml.
You must provide your full name (which should match the name used when you signed up for service) and your username or email address with our service, so that we can identify and cancel the correct account.
In order to avoid being charged for the next month of service, we require that you cancel your account at least 5 days prior to your next billing date - no exceptions.
Upon cancellation, you will be provided with a cancellation number. This is for your protection, as well as ours. It helps to avoid any confusion in the case of a potential dispute. Please keep this number in a safe place. Cancellations will not be considered valid without a cancellation number.
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What is your refund policy?
ATNMAXX.COM service is payable in advance each month and is provided on an "as-is", non-refundable basis. Refunds are not processed for any reason, other than the unlikely occurrance of a billing error. You are free to cancel your account at any time (see "How do I cancel my account?", below), and future billing will cease upon valid cancellation.
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What is your chargeback (dispute) policy?
A chargeback claim, or credit card dispute, is a valuable tool. However, chargebacks are often misused. As this relates to our service, chargebacks are NOT meant to be used as a substitute for simply contacting us to resolve any billing questions you might have. Unwarranted chargebacks are costly. Therefore, we have implemented the following chargeback policy: Any frivolous claim (in other words, any claim in which your credit card company or bank decides that we are in the right) will result in a charge of $25 to your account. We bill according to our policies, and if a mistake is made, we will promptly correct it. If you also follow our policies, and if you are courteous enough to contact us when you have a billing question, a chargeback will never be necessary.
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I still have questions.
Click here to visit our Contact page.
I'M READY TO SIGN UP!
To get started, check your location to see if ATNMAXX.COM Internet access is available near you. Use the search box at the top, left portion of this page. If you have already verified that we provide access in your area, please click here to sign up for your new account.
